Type of Support
- On Demand ( you only pay for services you need )
Onsite Evaluation
- Evaluation of in place systems and make recommendations based on expectations set by you
Backups
- Configure backups schedules
- Manage data storage ( Tape / External Hard Drives / Cloud ) making sure data is in a safe place on-site or off-site
- Disaster Recovery
- Bare Metal Restore – Ability to restore to any hardware
- Restore backups to Virtual Machines (Hyper-V or VMWare)
Software
- Acronis Backup & Recovery
- Symantec Backup Exec
- Novastor
Systems & Server Room Monitoring
- Being the contact by for backup's and other critical hardware and software
- Systems performance ( Memory / Disk Space / Drive Failure Warning / CPU Usage / Network Bandwidth )
- Systems & Room Temperatures
- Flooding
- Fire
- Maintainance tracking
Servers
- Recommend hardware, software, setup, configure and repair (Windows Based Server)
- Servers on-site or in a co-location (Off-Site) options are available
- Updating of Hardware BIOS and Software
- Cleaning and maintaining of Server
Workstations
- Recommend hardware, software, setup, configure and repair (Windows Based Workstations)
- Updating of Hardware BIOS and Software
- Cleaning and maintaining of Workstations
Networking
- Wired or Wireless solutions available
- Security of Cisco Firewalls & Cisco VPN's
- Work from Home
Email Options From
- On-Site/Off-Site Exchange Servers
- On-Site/Off-Site POP/IMap Servers
- Cloud Based Microsoft Office 365
Documentation
- All systems and enviroment would be documented and updated as changes occur
- Can be delivered in electronic medium or paper
